Returns & Exchanges

90-Day Exchange/Return Opportunity

Ninety days gives you more time. Ninety days gives you the opportunity to shop early, well before the gift giving occasion. Most small businesses have a 30-day return policy. Our extended ninety days, for a small business, is almost unheard of. Truth is, we shop for gifts too, and rather than scrambling at the last minute and feeling the tension of time, we like this more relaxed approach. We wish everyone did something like this… it would be a kinder, gentler world.

To ensure that you love your new purchase we provide a full 90 days from the date of purchase for a full refund or exchange.

  • Jewelry must be returned to us in original condition, unused and unworn.
  • Returns are credited in the form of the original payment.

Our Exchange/Return Process

Items can be returned by mail.

For items under $1,000, a free return shipping label is included in the packaging. Give us a call for a free insured U.S. Post Office return label. Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days.

If your item was over $1000 please give us a call for your free return shipping label. It was not included in the packaging because we need to superficially schedule the shipping insurance.

How to Prepare a Return

1.) Fill Out The Exchange/Return Form

Enclosed with your order was a yellow packing slip with exchange/return instructions. If you do not have that form you can print our exchange/return form. Please fill out the information including a phone number in case we need to contact you.

2.) Package Your Item

Place item in a jewelry box or something of similar strength. Place jewelry box inside a secure cardboard box. Put this first cardboard box inside a second larger cardboard box and affix your return label. Include in the package the exchange/return form.

Using two cardboard boxes provides enhanced security for the jewelry in transit.

If you are providing your own return label, for security reasons, do not write Cross Jewelers anywhere on the outside of the package. Instead use:

William Cross Inc.
570 Congress St
Portland, ME 04101